Makro - Issues not resoved and very bad communication

Makro Satisfaction Survey - ID 4683120
Makro stores are great but Makro Online is a nightmare. I purchased an item of R5499 online and selected the EFT option, as all online purchases it refers to my bank which i approved then I wait for the transaction to be finalized where it hangs up, going back to my order they ask if i want to try again, the same happened. Needless to say they took my money twice and still shows awaiting payment. I effectively paid almost R11000 and struggle to get the process going.
Then the bad process starts. You can phone only an agent, if you phone again its another agent. Eventually I get a email that confirms it is sent to the finance Dept. and I should give them 24 to 48 hours. it is now 120 hours and I have received no communication from them they have not even asked my banking details for the one repayment and the order is still not confirmed.
If I phone now I have to start all over again. Makro does not care, Complaint plarforms does not scare them, maybe the company is to big and don't care about the little guy like us. If I look at the long list of complaints it is all the same. Issues don't get resolved and communication is very bad. DONT BUY AT MAKRO ONLINE!!!!
You will only be disappointed ..

Half my problem has been resolved. Makro managed to process my order and my goods was delivered. The double amount I payed was not yet refunded to me. They did inquire from me banking details but has not heard from them since. The amount is R5499.
They eventually contact you but their is too much red tape and customer service is long winded and a big frustration.

Pathetic service. No way to contact finance Dept apart from customer service. I need a refund on a double payment, it is all recorded and I have sent countless emails. I will never buy online again.
Andries Mulder
0828778424

A Mulder 0828778424
MACRO owes me a refund, from 27 November 2024, communication is at a dead end. No communication or response from MACRO Online. PATHETIC I WILL NEVER BUY FROM MACRO AGAIN ..
My next step is the Ombudsman ...