Brand's performance
18.6
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
17.6%
Average Response Time
3.2%
Solution Rate
18.2%
Average Ratings
33.3%
Customer Retention Rate
22.2%
Category ranking
Supermarkets - Large Retail
1 Pick n Pay 35.5
2 Shoprite 30.3
3 Woolworths 25
...
Makro18.6
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Makro - I am waiting now 3 month for my refund money

Resolved
10/10
Armand Van Jaarsveld
Armand Jaarsveld filed the complaint
14 September 2024
We have buy staff at Makro 3 month back and we have not get the staff and we have been at Makro and no one can tell me way the cancel the order or pay back my refund and I am now phone 5 time a day to ask what happing
Makro Silverlake
Incident date: 14 September 2024
Armand Van Jaarsveld
Armand Jaarsveld rated the brand
12 October 2024

Oky

This complaint was considered resolved.
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