Brand's performance
17.8
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
13.2%
Average Response Time
2.9%
Solution Rate
16.7%
Average Ratings
36.7%
Customer Retention Rate
22.2%
Category ranking
Supermarkets - Large Retail
1 Pick n Pay 35.5
2 Shoprite 32.5
3 Woolworths 25
...
Makro17.8
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Makro - False selling and advertising

No resolution
Theresa Berry
Theresa Berry filed the complaint
9 September 2022
So I purchased a dishwasher from Makro in August. Sales person sold it with the promise of 10% mrewards back. The sticker advertising this was also on the machine. Nowhere did it specify you had to buy it on credit or with a makro credit card. They even helped me to download the mrewards app when I was there. When I enquired about my rewards after a few days. The first response was that the dishwasher I purchased did not qualify for the 10% back. I pushed back. Then the response was. Oh you had to use your makro credit card. I am not happy. I want my 10% that I was advised I will get.
Incident date: 9 September 2022
This complaint has been considered as not resolved.
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