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Makro
Supermarkets - Large Retail
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Supermarkets - Large Retail 75.1 thousand views Average response time is over 15 days
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Is the brand Makro trustworthy?
Weak
24.0
/100
Weak
Satisfaction Index over the past 12 months.
Response Rate
20%
Average Response Time
3.6%
Solution Rate
21.7%
Average Ratings
44%
Customer Retention Rate
40%
Category ranking
Supermarkets - Large Retail
1 Pick n Pay 32.7
2 Woolworths 25
3 Makro 24
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Makro - False advertising

No resolution
3/10
Elsabe Malan
Elsabe Malan filed the complaint
12 March 2024
MAKRO does false advertising The advertise items in their catalogues but the item does not exist
On the Room by Room Catalogues on page 5 they advertise a mobile aircon and stated you can order it online or at selected stores. If you want to order it online it does not exist. I phoned and 2 consultants from online shopping agreed that it was never online available.
This complaint has a private attachment.
Incident date: 12 March 2024
Elsabe Malan
Elsabe Malan rated the brand
8 May 2024

False advertising, then they hope to sell something else

This complaint has been considered as not resolved.
Complaint #464824
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