Brand's performance
17.8
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
13.2%
Average Response Time
2.9%
Solution Rate
16.7%
Average Ratings
36.7%
Customer Retention Rate
22.2%
Category ranking
Supermarkets - Large Retail
1 Pick n Pay 35.5
2 Shoprite 32.5
3 Woolworths 25
...
Makro17.8
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Makro - Damaged product received

Resolved
4/10
Fatima
Fatima filed the complaint
22 November 2023
It's been over 4 months since I received a defective product which was very promptly returned.Makro collected it very quickly but to date have not issues a refund for the defective item.it's been months of constant emails and many agents but all to avail! This month they finally said the refund was processed, however 14 plus days on and still no refund in my account ! Pathetic customer service. Ref 03773196
Incident date: 22 November 2023
Fatima
Fatima rated the brand
6 December 2023

Weak customer service

This complaint was considered resolved.
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