Brand's performance
17.8
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
13.2%
Average Response Time
2.9%
Solution Rate
16.7%
Average Ratings
36.7%
Customer Retention Rate
22.2%
Category ranking
Supermarkets - Large Retail
1 Pick n Pay 35.5
2 Shoprite 32.5
3 Woolworths 25
...
Makro17.8
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Dineo Matlala
Dineo Matlala
5 November 2024
Resolved
5/10
Makro - I'm struggling to get my refund

On the 23 of October I purchased a cellphone online at makro. It was supposed to be delivered on Monday Last week but unfortunately my order got lost. I received…

Resolved
5/10
Khoboso L
Khoboso L
4 November 2024
Resolved
5/10
Makro - Awaiting a refund

I ordered a chaise chair which was cancelled by Makro on the 18th September due to stock unavailability. Since that time, they have not refunded me. I have called…

Resolved
5/10
Farganah
Farganah
14 October 2024
Resolved
1/10
Makro - Refund

I placed an order for a product by makro of R5000. I cancelled the order the very next day. I called makro call centre and they stopped the order from being delivered…

Resolved
1/10
Armand Van Jaarsveld
Armand Jaarsveld
14 September 2024
Resolved
10/10
Makro - I am waiting now 3 month for my refund money

We have buy staff at Makro 3 month back and we have not get the staff and we have been at Makro and no one can tell me way the cancel the order or pay back my refund…

Resolved
10/10
Farid Mohamed
Farid Mohamed
2 July 2024
No resolution
1/10
Makro - Scuff marks on component

I purchased the Kenwood homebake stand mixer from Makro Riversands branch on 04/05/2024. On switching it on it never worked. We returned it and the above reference…

No resolution
1/10
Sanele
Sanele
27 April 2024
No resolution
3/10
Makro - Delaying refund

NEVER EVER buy online from MAKRO! They easily take your money, but to get a refund is a nightmare infact i have lost hope on getting my refund! I have been waiting…

No resolution
3/10
Elsabe Malan
Elsabe Malan
12 March 2024
No resolution
3/10
Makro - False advertising

MAKRO does false advertising The advertise items in their catalogues but the item does not exist On the Room by Room Catalogues on page 5 they advertise a mobile…

No resolution
3/10
Khanyie
Khanyie
28 February 2024
No resolution
1/10
Makro - Refund

When am I getting my refund since most of my order was cancelled,I called your contact centre and your agent confirmed that my order will be cancelled ,I even sent…

No resolution
1/10
Sharen Manilal
Sharen Manilal
18 January 2024
No resolution
4/10
Makro - Customer service challenges with makro: seeking resolution for milex 18l air cooler refund

Hello, I reached out to Makro customer service referencing my Assessment Note: 2882007. The agent informed me that this note is associated with multiple accounts,…

No resolution
4/10
Elmar
Elmar
7 December 2023
No resolution
4/10
Makro - Online order #mak5684378

I placed an order via the Makro website and also made use of their instant EFT payment method. The amount was deducted from my bank account, but the online order…

No resolution
4/10