Brand's performance
17.8
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
13.2%
Average Response Time
2.9%
Solution Rate
16.7%
Average Ratings
36.7%
Customer Retention Rate
22.2%
Category ranking
Supermarkets - Large Retail
1 Pick n Pay 35.5
2 Shoprite 32.5
3 Woolworths 25
...
Makro17.8
Is this your company? Click here
Filter by:
Landi
Landi
6 December 2024
Awaiting reply
Makro - Delivery delay

order placed online with Makro on 30/11/2024 and according to their policy, delivery is normally done within 2-5days since the 30th of November, i have received…

Awaiting reply
Andries Mulder
Andries Mulder
5 December 2024
Awaiting reply
Makro - Issues not resoved and very bad communication

Makro Satisfaction Survey - ID 4683120 Makro stores are great but Makro Online is a nightmare. I purchased an item of R5499 online and selected the EFT option,…

Awaiting reply
Lee
Lee
28 November 2024
Awaiting reply
Makro - No delivery! no answers!

Delivery was set for today. Took unpaid leave to accept delivery. Then received and email stating theres a delay. When i contacted helpline, head office and customer…

Awaiting reply
long west
long west
19 November 2024
Awaiting reply
Makro - False advertising at makro

False advertising at Makro. They advertise KINDLE branded covers but the real thing received is either GENERIC or branded COBAK. When I contacted them about it,…

Awaiting reply
Precious
Precious
19 November 2024
Awaiting reply
Makro - No delivery and no refund

I'm very disappointed in Makro honestly. I have ordered a dustbin online early November I'm still yet to receive it or refund . There isn't any sort of communication…

Awaiting reply
Beauty
Beauty
16 November 2024
Awaiting reply
Makro - Bad customer service

Bad Customer service : Makro online Germiston When you think online shopping is convenient but it turns into a nightmare. On the 30th of October 2024 I made an…

Awaiting reply
Samantha Tuck
Samantha Tuck
10 November 2024
Awaiting reply
Makro - Makro fails to deliver - online order

I made an online purchase on 7-11-2024. Selected delivery options and successfully paid for the item. The item was scheduled to be delivered by Saturday 9-11-2024.…

Awaiting reply
Jacques de Ridder
Jacques Ridder
7 November 2024
Awaiting reply
Makro - No delivery - no email response - no accountability

I have not received my 'paid-for-merchandise' after 6 days. Ironically, Makro is 85km away from me - I could have walked there and back in less time! I have now…

Awaiting reply
Noluthando Sebe
Noluthando Sebe
6 November 2024
Awaiting reply
Makro - Poor service delivery

Good Morning Complaints Department I am writing this complaint fuming and with my blood boiling out of anger because of the poor service I've always been getting…

Awaiting reply
Dineo Matlala
Dineo Matlala
5 November 2024
Resolved
5/10
Makro - I'm struggling to get my refund

On the 23 of October I purchased a cellphone online at makro. It was supposed to be delivered on Monday Last week but unfortunately my order got lost. I received…

Resolved
5/10