Is the brand Luno trustworthy?

Weak

Satisfaction Index over the past 12 months.

Response Rate

33.3%

Average Response Time

0%

Solution Rate

33.3%

Average Ratings

10%

Customer Retention Rate

0%

Category ranking

Forex and Cryptocurrency Investments

1 Luno 21.5

2 Bitco N/A

3 Digital Trades Group N/A

Luno

081 834 7616
[email protected]

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Luno - Account blocked without clear clearing why

Vusi Makhubo filed the complaint

5 October 2023

My luno account have been blocked I contacted them before they asked for the documents which I send but now they are saying they are investigating didn't get the reason why and it's been a year now without clear response now they are ignoring my emails

Incident date: 5 October 2023

Vusi Makhubo

27 November 2023

My account is still blocked no feedback on this matter

Vusi Makhubo rated the brand

19 March 2024

Bad service I wouldn't recommend to anyone

Would you buy again? No

1/10

This complaint has been considered as not resolved.

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