Brand's performance
18.3
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
33.3%
Average Response Time
33.3%
Solution Rate
0%
Average Ratings
0%
Customer Retention Rate
100%
Lewis Stores

Lewis Furniture - Settlement letter

No resolution
Ayrton
Ayrton filed the complaint
2 February 2022
I have made multiple requests to this branded store to please assist me after they agreed to settle for discount to pay up the account with them. Up until now...customer service ignores my requests and I have mailed and called them countless times to please assist me not even the local branch are willing to do anything about it. All I want is the settlement letter they promised before I made payment and are still expecting to pay up the outstanding balance.
Incident date: 20 November 2021
Lewis Furniture
3 March 2022
Thank you for bringing the above to our attention.
This complaint has been considered as not resolved.
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