Lewis Furniture - Lewis furniture store

I bought a few furniture items from Lewis Furniture store in Pretoria North since day one i had a problem with a broken base and a defective washing machine not even 5 days later. Ive laid complaints on a daily basis to tell them that Im not happy and i want the items to be exchanged but was told that it would be repaired by technicians. Im paying alot of money for new goods why do i have to be happy with broken goods and they are sold at high prices but deliver goods that are defective.