Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
33.3%
Average Response Time
33.3%
Solution Rate
0%
Average Ratings
100%
Customer Retention Rate
100%
Lewis Stores

Lewis Furniture - Faulty bed

No resolution
10/10
Elizma Cupido
Elizma Cupido filed the complaint
1 July 2024
I am unhappy about a bed buying from you guys. Head office always say we will be in touch with you till when. My concern about is why must I pay lot of money every month for a faulty Bed. I suggest u guyz change the bed for new one coz I don't want the same bed. Or else I don't pay for this bed until u guyz give attention to my complain. Thank you. Or call me on 0622804005. Waiting to hear from you ASAP. Danko
Incident date: 1 July 2024
Elizma Cupido
15 July 2024
No still waiting for the branch manager to resolve my problem and also waiting for the supplier accordingly what a consultant say to me from head office. I want the branch to come in to have a look of my complaint this is a very serious issue. Hope to hear from you soon.
Elizma Cupido
Elizma Cupido rated the brand
2 September 2024

Very convenient and reliable

This complaint has been considered as not resolved.
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