I complaint about the defective bed of which it's going to 3rd month since I have been waiting for my new ordered bed. Here is the problem.
So I came today after a month to find out about the bed. So I get the manager that tells me that the person dealing with my bed is out of the store. Then I ask the manager what's the way forward, she then ask me what did this guy dealing with my complaint say the last time I was in the store, I tell her that the bed is ordered. She then tells me that if its ordered, it's out of their hands, that's when I got frustrated and asked after all the leniency I gave the store is that the best answer they can give me? She then ask me why am I shouting, i ask her what's there for me to do if a manager tells me that it's out of their hands without giving me a solution? She starts asking me questions that if her husband was here was going to shout at her or if the manager was a male person coz she is a woman before she is manager of the store. So I'm puzzled that we can be threatened with GBV as customers coz of the incompetence of the store, to make a situation worse is that they wanted to call security on me to throw me out. And that I'm taking out my frustration caused by them on them just because I'm a "customer". I asked for the manager's name so I can complain, she said she does not have a name. I asked her to atleast follow up on my original complaint, she responded by saying that she not going to do it and I must wait for the person dealing with it.
I'm not sure if this was the training given for customer service training coz wow its shocking.