Brand's performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
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Lancet Laboratories - Medical bill charges

No resolution
Lezel Alaard
Lezel Alaard filed the complaint
7 October 2023
I have been invoiced to pay a medical bill for in hospital stay of which pre authorisation was done and unlimited in hospitalization covered by Bonitas of which I was told hospital cover is 100% based on pre authorization.I have requested clarity numerous times from Lancet to understand why the shortfall but to no avail only same statements with no explanation.
This complaint has a private attachment.
Incident date: 7 October 2023
This complaint has been considered as not resolved.
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