Is the brand KFC trustworthy?
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
9.1%
Average Response Time
1.8%
Solution Rate
9.1%
Average Ratings
0%
Customer Retention Rate
100%
Category ranking
Eating and Dining
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KFC - Rotten chicken kfc humansdorp

No resolution
Rosalia Hailey Jantjies
Rosalia Jantjies filed the complaint
10 January 2025
KFC COMPLAINTS I bought this streetwise 2 at kfc humansdorp. Upon eating it I tasted that the chicken was old. I started smelling the chicken and it had a weird stench. I then told the ladies I'm sharing accommodation with to also smell. And they agreed that it indeed was smelling old. I therefore went back to kfc Humansdorp to state my case and return the old chicken. The manager Marina refused to take the chicken. Her defense is she could only smell the nando sauce.
I spent money on something that I will not be able to eat. This is not fair as a regular customer to be treated this way. I thought KFC are for their customers. My money down the drain and now I have to go to a different fast food to get food that I'll be able to eat for supper.
So disappointed with KFC Humansdorp.
Incident date: 10 January 2025
This complaint has been considered as not resolved.
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