KFC - Poor service delivery and no refund given

Ordered food twice via the KFC app on Friday (25/08/2023) and Saturday (26/08/2023), did not receive both orders and both refunds were not issued. Some fraud going on with KFC drivers as the app stated delivery on the way but nothing arrived and no refund was given for the 2nd order. 1st order they cancelled and said refund would be given but no refund has been made.

Still no refund has been given to me after 15 working days and KFC promised after 7 - 14 working days my refund would be paid.

What is happening? Re: correspondence below via email.

Dear Marilyn Carries ,

Thank you for contacting KFC Customer Care®.

We are always 100% committed to serving high quality products and providing exceptional customer service, and we value your feedback to ensure that we meet these goals.

To best assist you, please provide us with your:

1. Order number (alternatively, a description of the goods purchased, the payment method used can be provided),
2. Full name,
3. Restaurant Visited,
4. KSA Number (As found on the till slip)
5. Contact Number (preferably a cell number),
6. Time and Date of Visit

Thereafter, we will investigate the matter you have highlighted and provide you with feedback.

To reply to this email, please do not edit the subject line. To summarise your communication with us so far:

Case Number: CAS-1318467-Y3H5F9

Case Summary: Fwd: Order Refunded

Interaction Summary:

Hi Pls advise on this refund as I have not received it yet? Please call me on 0827666535 ---------- Forwarded message --------- From: KFC <[email protected]> Date: Fri, 25 Aug 2023, 19:20 Subject: Order Refunded To: <[email protected]> OH NO! WE HAD TO CANCEL YOUR ORDER AND YOUR REFUND HAS BEEN PROCESSED Hi Marilyn Carries! Oh no! We had to cancel your order Marilyn6250823 but don't worry, we have your back. We have refunded your order for the amount of R 252.60. NEED HELP [email protected] 0860 100 222 h DOWNLOAD OUR APP FIND US ONLINE Terms and Conditions | Privacy Policy | @ KFC 2020



Our customer care team will be in touch soon.

KFC Customer Care
Tel: 0860 100 222
Email [email protected]


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