KFC - Order not delivered

On the 1st September, I ordered a meal online at KFC Die Bult. I received an sms with my pin and that the driver is on his way.
I waited and then I received another SMS stating that my meal has been delivered. I was shocked because my meal was not delivered to me.
I went to the KFC Die Bult and I spoke to Joy and she went and told her supervisor about my complaint.
Her supervisor Tlaleng phoned the customer care and she told me that the customer care told her that they will refund me.
The customer care also called and told me the same story. My problem is that I used my last money to order the meal for my child
and now I am being told that a refund will be processed after 14 working days. What am I supposed to tell my child because I promised him the KFC meal.
I feel like this is unfair to me as a customer, 1st of all I used data to order online, secondly, I used my airtime to call customer care without getting any assistance,
thirdly, I used my petrol to drive to the KFC to resolve this issue and at the end of the day I am being told about a refund.
I am very disappointed and hope that KFC will be able to resolve this issue as I feel that I was treated unfairly by the customer care because they didn't care
even when I told them that I used my last money to buy my son the meal. The consultant told me that there is nothing that he can do.
How can I pay for goods that were not delivered and be told about a 14 working days refund. The delivery guy's name is Clement from Uber eats.
Today is the 11th and KFC is still ignoring me and haven't received my refund