Brand's performance
15.6
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
8.3%
Average Response Time
1.7%
Solution Rate
9.1%
Average Ratings
0%
Customer Retention Rate
100%
Category ranking
Eating and Dining
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KFC - Off chicken

No resolution
ShukuTZV
ShukuTZV filed the complaint
12 November 2023
Hi, on 11/11/2023 at approximately 19h02 my girlfriend and I bought streetwise bucket for one X 2 at KFC Montclair (cnr Wood & Montclair Rd). The chicken was off, it smelled bad & we were unable to eat it. I'm concerned because this is the 2nd time this has happened at this one branch. Wehad to sleep hungry coz I didn't have the energy to return to the store, very sad.
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Incident date: 11 November 2023
This complaint has been considered as not resolved.
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