Brand's performance
13.8
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
5.6%
Average Response Time
1.1%
Solution Rate
6.3%
Average Ratings
0%
Customer Retention Rate
100%
Category ranking
Eating and Dining
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KFC - Kfc birnam poor service!

No resolution
Simphiwe
Simphiwe filed the complaint
30 November 2022
I was stuck on the drive through for over 30minutes when I finally got a chance to order i was told the card machine is not working but the money was deducted from my card. I then had to wait another 15min for it to be reversed. I had to report back to the office so I just left with no food after waiting for over an hour. There were 3 cars behind me that had the same experience. the individuals helping me had no remorse and were very nonchalant! extremely disappointing service.
Incident date: 30 November 2022
This complaint has been considered as not resolved.
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