Brand's performance
7.8
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
6.9%
Average Response Time
1.4%
Solution Rate
6.9%
Average Ratings
23.3%
Customer Retention Rate
0%
Category ranking
Restaurants - Fast Food
1 Nando's 11.5
2 McDonalds 10
3 Pizza Hut 10
...
KFC7.8
Eating and Dining
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KFC - Food not delivered

No resolution
Ledile Valencia Mokgethwa Sekele
Ledile Sekele filed the complaint
30 November 2023
I placed my order on their app, received confirmation with a pin. then got a message that my food has been delivered. I tried calling their customer service and all they say is there is nothing they do as on their end on the system it says the food has been delivered. pathetic service from KFC
Incident date: 30 November 2023
This complaint has been considered as not resolved.
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