Brand's performance
3.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
20%
Customer Retention Rate
0%
Category ranking
Eating and Dining
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KFC - Cold hard meal

Resolved
6/10
rameshchandra harrikissoon
rameshchandra harrikissoon filed the complaint
22 November 2022
yesterday 21st November about 09:30 / 09:45 I made an online order 2 x colonel burgers & 1 crunch burger + 2 soft twill with choc
I was coming from king Edward hospital & kfc Francis road, glenmore is closest with my wife & grandson & we were hungry so I said to my wife .... we'll get the kfc & stop next to the caltex garage at the bottom of the road coz there's some shade shade there
so I got the the store & I was told no ice-cream take something else so I took a large chips
when I stopped the burgers were cold & the patties were hard .... my wife said its too hard so I told my grandson eat the chips & I got off the car & went into the garage take away & bought samosas & we had that & I threw the 3 burgers into the bin
then the grandson asked where is the ice-cream o said they don't have
& remember it was very hot so after 2/3 minutes that meal will never get so cold so it must be previous days patties
I got home had some toast & contacted kfc but till now no1 called & I sent another email today & they ask same what store & order type ..... that's the service you get from KFC
pathetic & say we are 100% committed to customer service
the the is my wife loves kfc compared to other chicken outlet.
it makes you think all kfc stores are not same ciz I go to kfc sherwood or sparks road overport & service is with a smile not this store
anyway can't say anymore
disappointed customer
Incident date: 22 November 2022
rameshchandra harrikissoon
rameshchandra harrikissoon rated the brand
6 December 2022

no comment

This complaint was considered resolved.
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