KFC - Cold hard meal

yesterday 21st November about 09:30 / 09:45 I made an online order 2 x colonel burgers & 1 crunch burger + 2 soft twill with choc
I was coming from king Edward hospital & kfc Francis road, glenmore is closest with my wife & grandson & we were hungry so I said to my wife .... we'll get the kfc & stop next to the caltex garage at the bottom of the road coz there's some shade shade there
so I got the the store & I was told no ice-cream take something else so I took a large chips
when I stopped the burgers were cold & the patties were hard .... my wife said its too hard so I told my grandson eat the chips & I got off the car & went into the garage take away & bought samosas & we had that & I threw the 3 burgers into the bin
then the grandson asked where is the ice-cream o said they don't have
& remember it was very hot so after 2/3 minutes that meal will never get so cold so it must be previous days patties
I got home had some toast & contacted kfc but till now no1 called & I sent another email today & they ask same what store & order type ..... that's the service you get from KFC
pathetic & say we are 100% committed to customer service
the the is my wife loves kfc compared to other chicken outlet.
it makes you think all kfc stores are not same ciz I go to kfc sherwood or sparks road overport & service is with a smile not this store
anyway can't say anymore
disappointed customer