Is the brand KayaMoola trustworthy?
Weak
Satisfaction Index over the past 12 months.
Response Rate
100%
Average Response Time
35%
Solution Rate
0%
Average Ratings
30%
Customer Retention Rate
100%
MP Gaming (Pty) Ltd
  • 0101575027
  • Y16b yaverland road
    White river
    Mpumalanga 1240
    South Africa
  • [email protected]

KayaMoola - Slow withdrawal process

No resolution
Sleigh
Sleigh filed the complaint
25 August 2023
I've been waiting for a Withdrawal for 3days with no promise, Kayamoola is a problem when it comes to payouts
This complaint has a private attachment.
Incident date: 25 August 2023
KayaMoola
9 October 2023
Hi dear Tsepo,

We sincerely apologize for the delay in our response.

We are actively enhancing our withdrawal process to provide you with a smoother experience. Once your account has been successfully verified, you can expect your payouts to be approved within 24 hours. It's important to note that bank transactions are processed exclusively on working days.

We genuinely appreciate your valuable feedback, which helps us continually improve our services. If you have any further questions or require assistance, please do not hesitate to reach out our support team.

Thank you for your patience and understanding. Wishing you a wonderful week ahead.
This complaint has been considered as not resolved.
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