Brand's performance

Weak

Satisfaction Index over the past 12 months.

Response Rate

100%

Average Response Time

35%

Solution Rate

0%

Average Ratings

30%

Customer Retention Rate

100%

Category ranking

Regulated Online Casinos and Bookmakers

1 KayaMoola 29.8

2 GBets N/A

3 YesPlay N/A

MP Gaming (Pty) Ltd

0101575027
Y16b yaverland road
White river
Mpumalanga 1240
South Africa
[email protected]

KayaMoola - Kayamoola not paying winning

Charl filed the complaint

12 September 2023

I made a withdrawal of R3500 on the 13 of september 2023 but still have not received my winning. The call centre keeps on making promises to make payment but to no avail.

Incident date: 12 September 2023

KayaMoola

9 October 2023

Hi dear Charl,

please apologies the late response.

The withdrawal was processed on 14.09.2023 and the request was closed on the next day.

We apologies for the delay and wish you good luck and a lot of fun with KayaMoola!

Best regards,
KayaMoola Team

This complaint has been considered as not resolved.

Comments

This complaint has no comments yet.

To leave your comment you must sign in.

Similar complaints

KayaMoola - Slow withdrawal process

I've been waiting for a Withdrawal for 3days with no promise, Kayamoola is a problem…

Michelle Schoeman

KayaMoola - No reply to bonus enquiry of r2500 after 4 emails already

Hi I won 20 free spins on 30/06/2023 and with that I won a total of R2481,40. Suddenly…

KayaMoola - False promises

I was looking for online to play lotto so they offer sign up bonus like 100% deposit…