Jet - Refund

I bought the items on the 22december 2022 the 0 went throw on debit card and on the system then by the time system had to print a receipt loadshadding went off we i came back they couldnt reyrieve a receipts , i bought that items again on the 23december i gave a store manager a bank statement up until now i havent recieve my money its a month now and am bery angry why does it take this long, the amount is R1082