Brand's performance
10.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
0%
Customer Retention Rate
100%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 34
3 PEP 33.5
...
Jet10
Is this your company? Click here

Jet - Poor security service

No resolution
Enhle
Enhle filed the complaint
13 August 2022
I went to jet store from weststreet with jet cloths bought from gateway i entered the store and showed the security. The security said i must enter without covering my plastic with the tape.... when i was done shopping as i was leaving , the lady security said i should've told her what inside the plastic, bear in mind as i entered the store i ask for the tape and she did not give me. And started blaming me and said i should go to gateway to collect the slip and come back to collect my things... i was sooo humiliated and one of the staff said why did i come with jet cloths early in the morning from other store where am i coming from and what i want in the store, my precious time was waisted for nothing, i asked her to go to the camera if she thinks i stole something, she kept on saying go to the store where you bought your things for slip reprint!

I waited alot of time arguing with the lady after soooo much time took the item and searched if they have the item that i bought unfortunately they did not have it.
Incident date: 13 August 2022
This complaint has been considered as not resolved.
Comments
This complaint has no comments yet.