Brand's performance
3.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
20%
Customer Retention Rate
0%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Markhams 29.8
3 PEP 14.8
...
Jet3
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Jet - Pathetic service

No resolution
Elliot M
Elliot M filed the complaint
4 May 2022
On the 3rd of May, I arrive at the store to amend a cellphone insurance but none of the staff at the store are able to assist and an off duty personnel is then called. Within our conversation i ask what time i can return , he then turns the question to me and i reply 15:30 as he's response is he'll be at the store all day. I arrive at the store at 15:33 for assistance with the cellphone insurance and size exchanges.

1st the cellphone insurance after 27 min of waiting couldn't be amended due to an OTP that couldn't be obtained. Afterwards i got and retrieve the items i wish to exchange for and stand in a very long that moves very slowly which took ±15-20min to get to the till only to be told that their return/exchange system is offline and they've logged a call in the morning already and I'll need to return tomorrow(5th of May). I am frustrated with your Bellville store to say the least
Incident date: 4 May 2022
This complaint has been considered as not resolved.
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