Brand's performance
5.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
5.9%
Average Response Time
0%
Solution Rate
5.9%
Average Ratings
12.5%
Customer Retention Rate
0%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 34
3 Truworths 22
...
Jet5.4
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Jet - Nelspruit promenade jet store

No resolution
Sibusisiwe Maphosa
Sibusisiwe Maphosa filed the complaint
11 October 2023
The Cashiers at Jet Nelspruit promenade have very poor attendance to customers, I went there a couple of times and returned without buying because we would stand in the queue and find that only one till is working and the lady there is very slow…. But my issue today was there was no one in the queue and three ladies at the tills when I got by the till I went to one & the lady said I should move to the next one and the next just got busy with her things not paying attention to me or assisting me , I stood there for about 15 minutes while they were busy talking to each other then another guy coming from the fitting room got assisted before me while I was just standing there and they were not even bothering to explain anything to me and when I finally got assistance after the guy , the lady was so slow like she’s not in any working mood at all… This bored me to the core as I was rushing for my transport and thought it would be fast since the store was empty.
Incident date: 11 October 2023
This complaint has been considered as not resolved.
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