Brand's performance
10.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
0%
Customer Retention Rate
100%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 34
3 Markhams 31.5
...
Jet10
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Jet - Jet fraud

No resolution
Yolandi
Yolandi filed the complaint
5 October 2022
I have an account with Jet Stores which I’ve been using for more than 10 years. Recently when reviewing my account statements I realised that I’ve also been paying insurance policies that I never agreed to join nor did I sign for any of them. I never gave anyone consent that I want to take the policies nor was I consulted about them. As a result I’m now paying high instalments and my account is not decreasing whenever I make payments. That is because of these unknown insurance policies. Last Purchase was Dec 2021 and been paying more than i should and still account is not decreasing!!!!!


I did make an enquiry in one of their retail stores I was also told to contact one of those insurance companies to cancel the policy of which I did however they informed me that there will be no refund. After i was there in store for an hour were they put me through to this department and that...nobody could help, ALSO....when dailing and putting in my id my account is R0....
The other lady told me that i dont have club fee were on my statement it shows with additional 5 x interest that they took on 1 day 11 sep 2022.. They cant see it.. In addition to that my account still remains the same. insurance policies without my consent.

No one that knows what they doing or that can help!




WARNING TO ALL. DO NOT OPEN AN ACCOUNT WITH JET
Incident date: 5 October 2022
This complaint has been considered as not resolved.
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