I have a huge issue with Jet stores.
I bought clothes on my Edgars account at Jet store Delmas, Mpumalanga for the amount of R 1376.91 on the 7th of Augustus 2023. Jet custormer slip ref 452560032962/ 452560032960
The cashier did not ask me on which plan do I want to buy the clothes.
When I had to sign for the customer slip, I saw that the plan that she chose
for me was “24 months revolving credit”. I told her she made the wrong selection.
I never buy on any plan more than 6 months, because our account is hardly used.
She admitted that she did not know that you can select 6,12,24 months revolving credit.
I specifically asked for 6 months, because we never do 12 months or more.
I asked her to cancel the transaction. What she did, and did a new one as “Straight”
Today (16th of August) we received our account, and it stated 24 months revolving plan.
I did not give permission for this. When I finally got hold of your customer line, I spoke to a
Lady, she told me that I have no choice when I buy at Jet. This is what it is when I
use my Edgars card.
This is against the law, and nowhere did we sign up for this agreement.
I want my plan of payment for 6 months. Nothing more.
You charge me interest on 24 months, and that is illegal.
This is dishonest and is abusing clients.
This complaint has a private attachment.
Incident date: 16 August 2023
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