Brand's performance
2.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
13.3%
Customer Retention Rate
0%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Mr Price 15.4
3 Markhams 10.1
...
Jet2
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Jet - Defective bedding material issue 8h00

Resolved
Logan Caswell
Logan Caswell filed the complaint
5 January 2022
To whom it may concern,

I am utterly disappointed in the quality of Bedding purchased at your new Jet Home Store in Blue Route Mall. I purchased my bedding set on the 27th December 2021. I've now noticed three visible defects on my bedding, there are two holes and one long slitted line by the stiching. On my pillow case, the one side stitching is completely loose, which I noticed on the day of purchase when I returned home. I decided to fix it myself, but after discovering the other faults, I'd much rather then send in this complaint. I don't even have the bedding for a month. I am not happy about this! I'd either like a replacement bedding or a full refund.
Incident date: 2 January 2022
This complaint was considered resolved.
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