Jet - Bad service windhoek - jet home maerua mall

23 December 2022

 

COMPLAINT IN TERMS OF A BAD EXPERIENCE IN YOUR MAERUA MALL JET HOME SHOP

 

I would like to bring the following to your attention. I was in your Maerua Mall Jet Home shop in Windhoek yesterday. The lady behind the counter was eating oily chicken with her hands. She was holding a few chicken bones she ate already in one hand. The manager was also standning there as they were helping someone. I was shocked as I couldn’t believe what I saw. How is this possible to eat in front of clients? I assume they are supposed to eat in a tearoom.

 

I went back this morning to ask the manager on duty if she is aware of the incident. But according to her she wasn’t. She did not even apologize. 

I am used to bad service in Namibia but never experienced anything like this. I wish I had taken a photo. It would be a good social media post. 

I hope that this email will make you aware of what is going on in your shops. 

Regards