Intercity Xpress
Intercity Xpress
Passenger Road Transport
Brand's performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Passenger Road Transport
1 Intercape 16.1
2 Eldo Coaches 10
3 Uber 10
...
Intercity Xpress1.5
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Intercity Xpress - Reg ht53mg gp .bus got stuck at n3 durban highway van reenen from 2:30 till 8 :00 . no services was allocated till the time

No resolution
Mkhuzelwa Paulus Masilela
Mkhuzelwa Masilela filed the complaint
8 October 2023
Bus got stuck N3 DURBAN HIGHWAY NEAR VAN REENEN FRO 2:45 TILL 19:49 THATS WHEN WE GOT THE ASSISTANCE, THE HOLE SEVERAL HOURS WERE WAISTED WAITING FOR ASSISTANCE.
SECONDLY THE BUS WAS MOT CLEANED, HAD A BAD SMELL ON IT.
THIRDLY THE SECPITICK TOILET WAS NOT CLEANED OR DRAINED HAD ALSO HAD UNPLEASANT SYMPTOMS SMELL.
Incident date: 8 October 2023
This complaint has been considered as not resolved.
Complaint #391523
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