Intercity Xpress
Intercity Xpress
Brand's performance
10.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
11.1%
Average Response Time
0%
Solution Rate
11.1%
Average Ratings
25%
Customer Retention Rate
0%
Category ranking
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Intercity Xpress - Refund

No resolution
Pearl
Pearl filed the complaint
7 August 2022
I regret making a booking with such unprofessional and disgusting, stinking brand. I had to wait from 20h00 till 11h00 for the bus to come, I couldn't any longer I sent a email to customer care because they were not taking our calls, they didn't notify us. No communication at all I was I was going to make other arrangements. I had to go back to my place and sleep, I had to cancel my plans because I wasn't going to make it on time. I want my money back!!!!!!!!! I'm definitely not using intercity express again and I will never recommend it to anyone. Poor service ever. I want my money back!!!!! . When you try and communicate with them they don't respond, put you on hold and drop your calls I want my money back.
This complaint has a private attachment.
Incident date: 5 August 2022
Pearl
22 August 2022
So disappointed at intercity express mm
This complaint has been considered as not resolved.
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