Intercity Xpress
Intercity Xpress
Brand's performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Passenger Road Transport
1 Greyhound 18.3
2 Intercape 12
...
Intercity Xpress1.5
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Intercity Xpress - No ventilation

No resolution
ZPretorius
ZPretorius filed the complaint
30 December 2021
So I’ve booked 5 tickets to Margate from Pretoria bus station. My number one complaint is that there was ZERO sanitisation or temperature taken when boarding. And 2nd there was ZERO ventilation on the bus. No open windows and no air-conditioning so many people removed their masks to be able to breath the bus reeked of body odour and the driver did not take the necessary steps to see to everyones safety. We were all exposed. My daughter got sick twice during the trip from over heating. I even have photos to show how red she was from overheating. I will take further steps to report the bus company for explicitly ignoring standard covid 19 protocols.
This complaint has a private attachment.
Incident date: 30 December 2021
This complaint has been considered as not resolved.
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