Intercity Xpress
Intercity Xpress
Brand's performance
12.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
12.5%
Average Response Time
0%
Solution Rate
12.5%
Average Ratings
30%
Customer Retention Rate
0%
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Intercity Xpress - Negligent drivers

No resolution
Asikhulule
Asikhulule filed the complaint
24 December 2022
The bus we were traveling with from Johannesburg to matatiele ran out of diesel fu after having departed from petermaritzbrug. We had to wait for 3 hours or so for another bus to bring emergency fuel. I have never come across such an inconvenience in my life for a company like intercity to miss a simple thing as checking if their buses have enough fuel. The bus number is 341. I am extremely disappointed as this put the lives of the passengers in danger because we are stranded in the middle of no where in the early hours of the morning.
Incident date: 24 December 2022
This complaint has been considered as not resolved.
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