Intercity Xpress
Intercity Xpress
Passenger Road Transport
Brand's performance
11.3
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
12.5%
Average Response Time
0%
Solution Rate
12.5%
Average Ratings
25%
Customer Retention Rate
0%
Category ranking
Passenger Road Transport
1 Intercity Xpress 11.3
2 Greyhound 10.2
3 Eldo Coaches 10
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Intercity Xpress - İntercity

No resolution
1/10
Dimpho
Dimpho filed the complaint
10 January 2022
Good day. Booked a intercity bus for 22:40 from Pietermaritzburg to Johannesburg. The bus did not arrive due to the bus being faulty. However a bus was brought for replacement and the bus was low standard, no toilet, no space, it was hot. I paid R600 and believe a refund should be granted as it did not meet the standard that I paid.
This complaint has a private attachment.
Incident date: 9 January 2022
Dimpho
Dimpho rated the brand
4 May 2022

This issue was not resolved.

This complaint has been considered as not resolved.
Complaint #81822
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