Intercity Xpress
Intercity Xpress
Passenger Road Transport
Brand's performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Passenger Road Transport
1 Intercape 15.4
2 Eldo Coaches 10
3 Uber 10
...
Intercity Xpress1.5
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Intercity Xpress - Double charge

Resolved
10/10
Langa Thabani Evans
Langa Evans filed the complaint
2 October 2020
I made a bus booking online for traveling from Johannesburg to Kimberley... The transaction was on hold until such time I had to travel. I contacted my bank and they removed the hold and my account was credited... The ticket was later purchased at shoprite and I traveled on the 26th... On the morning of the 27th Intercity debited my account. I have been calling them every day to have this issue resolved but without success...
Incident date: 2 October 2020
Langa Thabani Evans
Langa Evans rated the brand
1 June 2021

Their service is always good... I still use them for my travelling

This complaint was considered resolved.
Complaint #2320
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