Intercity Xpress
Intercity Xpress
Passenger Road Transport
Brand's performance
13.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
11.1%
Average Response Time
0%
Solution Rate
12.5%
Average Ratings
40%
Customer Retention Rate
0%
Category ranking
Passenger Road Transport
1 Intercity Xpress 13.4
2 Intercape 13.3
3 Greyhound 10.2
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Intercity Xpress - Bus delayed 3hrs

No resolution
Asanda
Asanda filed the complaint
21 July 2023
Bus delayed for 3hrs, depart time was 9pm and we left at 12am and no communication at all. We sat at your cold dark office no safety nothing . I took videos and your WhatsApp agent only replied once at 10pm to say bus was in grahamstown and was online blue ticking me. What a disgusting service
This complaint has a private attachment.
Incident date: 21 July 2023
This complaint has been considered as not resolved.
Complaint #316023
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