Is the brand Intercity Xpress trustworthy?
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
12.5%
Average Response Time
0%
Solution Rate
12.5%
Average Ratings
40%
Customer Retention Rate
0%
Category ranking
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Intercity Xpress - Bus

No resolution
Lerato
Lerato filed the complaint
14 July 2023
Good day

On the 8th I was one of intercity passenger when I got into bad treatment from one of your driver's. At midrand while we waiting he came in the bus telling that we were waiting for people that were still coming... After that long wait I than spotted an opportunity to go get something for my bby to eat. Leaving my bby behind in the bus. To my surprise while waiting for my order I saw the bus tempting to leave. I then rushed to tell the driver that I need 2min to collect my order. He rudely told me he won't wait for that. I was sadly forsed to leave my oder and get into the bus. I was angey for the bad treatment I got from the driver and that I was forced to leave my money and oder behind. The bus was from midrand to Matatiele. 347 bus number

Thank you
Sent from my Huawei phone
Incident date: 8 July 2023
Lerato
29 August 2023
I am very much disappointed with the service I got from you guys
This complaint has been considered as not resolved.
Comments

I am so sorry Lerato.