Intercity Xpress
Intercity Xpress
Brand's performance
3.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
20%
Customer Retention Rate
0%
Category ranking
Passenger Road Transport
1 Greyhound 10.2
3 Uber 10
...
Intercity Xpress3
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Zandile Nosilela
Zandile Nosilela
18 September 2024
No resolution
4/10
Intercity Xpress - Late arrival of the bus

How can a bus booked to fetch my family at 14:55 now it is 16:00 it has not arrived. I regret why i have booked this bus at the first place and i Promise i will…

No resolution
4/10
Chris Bodla
Chris Bodla
8 April 2024
No resolution
1/10
Intercity Xpress - Refund

Bought 3 tickets from Grahamstown to Johannesburg due to certain reasons I canceled the tickets and I got communication that they gave been cancelled and I will…

No resolution
1/10
Charmaine Pillay
Charmaine Pillay
14 December 2023
No resolution
1/10
Intercity Xpress - Inhumane conditions for passengers on bus

I purchased 3 bus tickets at checkers Kwena centre, in Little falls. I enquired in particular if the bus being booked had air conditioning. The attendance at at…

No resolution
1/10
Angel
Angel
25 November 2023
No resolution
1/10
Intercity Xpress - Driver refuse to switch on aircon almost died and inspecter didn't attend the matter

The bus doesn't have windows and the driver refuse to open Aircon wen we ask inspector he didn't attend the matter

No resolution
1/10
Asanda
Asanda
22 July 2023
No resolution
1/10
Intercity Xpress - Delayed bus with 3 hrs

Bus was suppose to depart at 9pm Wednesday the 19th July 2023 from PE to cape town . The bus arrived there at 12am and no communication sent , with a dark office…

No resolution
1/10
Nikkita Naidoo
Nikkita Naidoo
17 July 2023
No resolution
1/10
Intercity Xpress - Lack of communication

My husband booked an intercity express bus on the 14-07-2023 for 16-072023 22:00. When he arrived at the bus station he was then told that his bus had left already…

No resolution
1/10
Eva Jacobs
Eva Jacobs
17 July 2023
No resolution
1/10
Intercity Xpress - Worst bus service ever!

My mom and her grandkids took bus no 912, from Pretoria station to Port Elizabeth last night 15 July 2023 - to arrive in Port ELizabeth the following morning at…

No resolution
1/10
Willem Wilson
Willem Wilson
13 July 2023
No resolution
1/10
Intercity Xpress - 311923

Hi my 2 boys were on the intensity bus today and thy are miners you change the busses today so thy have to get on a northern bus taking them to jhb instead of benoni…

No resolution
1/10
Zandile Zola
Zandile Zola
3 July 2023
No resolution
1/10
Intercity Xpress - The bus did not pick me up at qumbu - total garage

I am Zandile Zola, bought a return ticket at Checkers on Witbank. It was on Wednesday, the 28th June 2023. I boarded your bus at JHB Park Station to Qumbu - Total…

No resolution
1/10
Sandra Govender
Sandra Govender
17 January 2023
Resolved
6/10
Intercity Xpress - Refusal to refund my money

I purchased a ticket on 6 December 2022, to travel on the 8/12/2022 at 8:30am to DBN, however I could not travel by bus that morning due to my dad being critically…

Resolved
6/10