Brand's performance
9.3
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
40%
Customer Retention Rate
33.3%
Category ranking
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Intercape - Worse bus ride every

No resolution
Simone
Simone filed the complaint
24 December 2022
On the 23rd December myself and my husband and daughter drove from Amanzimtoti tot Pretoria with Intercape. We drove in a Main Liner. Everything went well at first the bus started to fill up to capacity and to make things even worse, there were cockroaches on the bus. For the whole trip which should have been 10 hours it was 12 hours. With a 3 year old needed to go to the bathroom they have stop only once and the bathroom on the bus was unusable.
Incident date: 23 December 2022
This complaint has been considered as not resolved.
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