Brand's performance
9.3
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
40%
Customer Retention Rate
33.3%
Category ranking
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Intercape - To compliment

No resolution
Nozuko Mpondo
Nozuko Mpondo filed the complaint
5 September 2024
On Thursday, the 29th, I was traveling from Cape Town to Johannesburg. The Intercape bus departed late from Park Station in Cape Town, and we were transferred via shuttle to Bellville to catch the bus. Olwando Mafanya, along with another driver whose name I didn't catch, were on duty for that shift. Olwando took the initiative to keep us updated about the situation. During the journey, there was a minor accident, and both drivers kept us informed throughout, ensuring we knew what was happening.
Incident date: 5 September 2024
This complaint has been considered as not resolved.
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