Brand's performance
11.6
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
9.1%
Average Response Time
1.8%
Solution Rate
9.1%
Average Ratings
16.7%
Customer Retention Rate
33.3%
Category ranking
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Intercape - Service very bad

No resolution
Nandipa Tshawekazi Manana Gabani
Nandipa Gabani filed the complaint
10 October 2021
The bus was late and now it has a technical problem we are stuck in the middle of nowhere when we arrived at King Williams town we were transfered to another bus which is not fair and tomorrow we are going to work this is a disaster and a poor service and there no toilets either Intercape its just holding a name it is no longer comfortable this is madness
Incident date: 10 October 2021
This complaint has been considered as not resolved.
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