Intercape - Refund

Purchased two tickets and requested full information on sms as loadshedding was looming and my passengers did not know where to get the bus. Sms came without that vital information which was e-mailed though. The reason i requested on e-mail was because due to load shedding it would tricky for me to forward information to the passengers who were not aware of the pick up point in Vereeniging. By the time email came it was too late to get my daughter so that they get to the bus on time. I made frantic efforts to reschedule the travell but was advised that certain investigations must be done. Eventually i was blamed and lost the money i paid for the two tickets. I was disappointed and am still is, due to the fact that its so cumbersome to call, at times you are caller 21 when you have an urgent issue, then when answered, you speak only to call Centre Agents who can not assist. I am disappointed to note the deterioration of your care and customer support, even with your drivers, and customers are talking. I have resorted to using other service providers and i suppose i am not the only disgruntled customer. At one time your driver left me at Park Station, i stayed in Vanderbijlpark, then i endured travelling back, put my luggage in the cloakroom, paid for it including those assisting me, it was hell on earth I was however relieved because i was given a complimentary ticket. But this time, i am disappointed. I just lost R2500.00 for the two tickets. May be someone will realise the importance of a mop when they spill water on the floor. I am not happy.
Cell; 074 698 4376

Intercape is being unfair to me. They have treated me badly twice due to bad driver behaviour, but when they apologized, i accepted their apology. Now i purchased two tickets for my daughters, and there was communication breakdown as my kids did not know where in Vereeniging the bus picks them up coupled with Load shedding problems affecting internet and wifi, my children could not make it. I tried calling on time to re=-schedule their trip, but due to High call volumes could not connect on time until when i connected was therefore advised to lodge a complaint. Your system should allow customers to lodge urgent request as everything is not a complaint. I am dissappointed that that Intercape is behaving like a dictator who is always right. Nobody has followed up on this online comp[laint and this shows how Intercape Services have deteriorated over the years.
I need trip rescheduled and nothing less.It was not my problem, but the problem was with your Call Agent.
Mafa
Cell: 074 698 4376