Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

7.1%

Average Response Time

1.4%

Solution Rate

9.1%

Average Ratings

37.5%

Customer Retention Rate

50%

Category ranking

Passenger Road Transport

1 Intercape 16.1

2 Eldo Coaches 10

3 Uber 10

(0) 21 380 4400
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Intercape - Poor service and bus leaving people behind

Patience filed the complaint

29 August 2024

Today i went to intercape to board a bus. When I got there the lines were long and the service was slow resulting in the bus leaving me because the person who was confirming our bus tickets was wasting time. The bus had not even left when we got to him but he let it leave anyways even after we told him we had been waiting for him in line. He then shouted and told us it's our fault.

This complaint has a private attachment.

Incident date: 29 August 2024

Patience is awaiting for brand response

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