Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

0%

Average Response Time

0%

Solution Rate

0%

Average Ratings

40%

Customer Retention Rate

33.3%

Category ranking

Passenger Road Transport

1 Greyhound 10.2

2 Eldo Coaches 10

3 Uber 10

...

Intercape9.3

(0) 21 380 4400
[email protected]

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Intercape - Onboard movie

Dalen filed the complaint

17 October 2021

Good morning Intercape customer service. I would like to enquire why there are no longer movies being played whilst on route. The movies make the journey some what enjoyable and something to look forward to. Secondly something to maybe look into is assigning specific seats which is printed on the ticket. This makes it convenient when travelling together with someone and you are guaranteed to sit next to each other.

Overall i enjoying travelling with Intercape.

Thanks
Dalen

Incident date: 17 October 2021

This complaint has been considered as not resolved.

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