Brand's performance
11.6
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
9.1%
Average Response Time
1.8%
Solution Rate
9.1%
Average Ratings
16.7%
Customer Retention Rate
33.3%
Category ranking
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Intercape - Onboard movie

No resolution
Dalen
Dalen filed the complaint
17 October 2021
Good morning Intercape customer service. I would like to enquire why there are no longer movies being played whilst on route. The movies make the journey some what enjoyable and something to look forward to. Secondly something to maybe look into is assigning specific seats which is printed on the ticket. This makes it convenient when travelling together with someone and you are guaranteed to sit next to each other.

Overall i enjoying travelling with Intercape.

Thanks
Dalen
Incident date: 17 October 2021
This complaint has been considered as not resolved.
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