Brand's performance
11.6
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
9.1%
Average Response Time
1.8%
Solution Rate
9.1%
Average Ratings
16.7%
Customer Retention Rate
33.3%
Category ranking
Is this your company? Click here

Intercape - No thought to waiting area

No resolution
Tammy Wilmans
Tammy Wilmans filed the complaint
5 October 2021
I used to be a huge fan of Intercape. Now while traveling to Knysna.
. The interconnecting shuttle arrives HALF AN HOUR before the bus (bag planning) but that is besides the point.

George Station has nowhere to get water and no working toilets
Half an hour after driving for 2... and there is nowhere to pee . Either change the station or tell passengers prior so that we may pee at a garage beforehand. I am very disappointed
Incident date: 5 October 2021
This complaint has been considered as not resolved.
Comments
This complaint has no comments yet.