Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

0%

Average Response Time

0%

Solution Rate

0%

Average Ratings

55%

Customer Retention Rate

50%

Category ranking

Passenger Road Transport

1 Intercity Xpress 14.4

2 Intercape 13.3

3 Greyhound 10.2

(0) 21 380 4400
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Intercape - No thought to waiting area

Tammy Wilmans filed the complaint

5 October 2021

I used to be a huge fan of Intercape. Now while traveling to Knysna.
. The interconnecting shuttle arrives HALF AN HOUR before the bus (bag planning) but that is besides the point.

George Station has nowhere to get water and no working toilets
Half an hour after driving for 2... and there is nowhere to pee . Either change the station or tell passengers prior so that we may pee at a garage beforehand. I am very disappointed

Incident date: 5 October 2021

This complaint has been considered as not resolved.

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