Brand's performance
11.6
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
9.1%
Average Response Time
1.8%
Solution Rate
9.1%
Average Ratings
16.7%
Customer Retention Rate
33.3%
Category ranking
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Intercape - Intercape - Refusing to assist with discount

No resolution
Pamela Jacobs
Pamela Jacobs filed the complaint
6 January 2021
I booked 7 tickets for minors and a pensioner during December where I recieved a discount at Pick n Pay .
Fast forward a month later booking tickets with the same bus services at Spar and they telling me there is no discount . Called Intercape to assist with the problem and Nolosindiso tells me yes there is a discount and the lady at spar was wrong . Im asking her to assist me by adding the discount her arrogant answer is Mam just forget about the discount or cancel your ticket and use a different bus.
Is this how Intercape treats its clients
Incident date: 6 January 2021
This complaint has been considered as not resolved.
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