Brand's performance
9.3
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
40%
Customer Retention Rate
33.3%
Category ranking
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Intercape - Intercape bus is stuck in queenstown

No resolution
10/10
Zandile Nosilela
Zandile Nosilela filed the complaint
11 June 2024
The intercape bus is stuck in Queenstown and i have booked a ticket for my disabled mom,10 yr old daughter and 1 year old infant. I am worried because it has been a hour standing and it is winter and its cold for my kids to be standing on the road, why intercape is not providing help on the customers. I need this to be rectified asap
Incident date: 11 June 2024
Zandile Nosilela
Zandile Nosilela rated the brand
30 July 2024

The brand is very good,but just hot dissappointed the day it stucked

This complaint has been considered as not resolved.
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