Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

0%

Average Response Time

0%

Solution Rate

0%

Average Ratings

40%

Customer Retention Rate

33.3%

Category ranking

Passenger Road Transport

1 Intercity Xpress 11.1

2 Greyhound 10.2

3 Eldo Coaches 10

...

Intercape9.3

(0) 21 380 4400
[email protected]

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Intercape - Intercape bus is stuck in queenstown

Zandile Nosilela filed the complaint

11 June 2024

The intercape bus is stuck in Queenstown and i have booked a ticket for my disabled mom,10 yr old daughter and 1 year old infant. I am worried because it has been a hour standing and it is winter and its cold for my kids to be standing on the road, why intercape is not providing help on the customers. I need this to be rectified asap

Incident date: 11 June 2024

Zandile Nosilela rated the brand

30 July 2024

The brand is very good,but just hot dissappointed the day it stucked

Would you buy again? Yes

10/10

This complaint has been considered as not resolved.

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