Intercape - I would like to get a refund for my ticket

On the 24th of September 2021 the bus was stopped in Mount Ayliff by traffics because it did not have a permit and we were delayed for 5 hours with no food or water services at our disposal, our time schedule of arrival was delayed by 5 hours. I would like to get a refund for my ticket.

PRETORIA
C/o Paul Kruger and Scheiding Str, Office 4, Pretoria Station
Thu 23 Sep 2021 5:30PM


Arrival
UMTATA
Shell Ultra City, N2 Highway (NOTE: 6KM OUTSIDE CITY CENTRE)
Fri 24 Sep 2021 8:30AM
Duration 15 hours,
Ticket Number 2309210637RL479

Price R650