Brand's performance
12.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
9.1%
Average Response Time
1.8%
Solution Rate
10%
Average Ratings
16.7%
Customer Retention Rate
33.3%
Category ranking
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Intercape - I would like to get a refund for my ticket

No resolution
Mtshingana Lukhanyo
Mtshingana Lukhanyo filed the complaint
30 September 2021
On the 24th of September 2021 the bus was stopped in Mount Ayliff by traffics because it did not have a permit and we were delayed for 5 hours with no food or water services at our disposal, our time schedule of arrival was delayed by 5 hours. I would like to get a refund for my ticket.

PRETORIA
C/o Paul Kruger and Scheiding Str, Office 4, Pretoria Station
Thu 23 Sep 2021 5:30PM


Arrival
UMTATA
Shell Ultra City, N2 Highway (NOTE: 6KM OUTSIDE CITY CENTRE)
Fri 24 Sep 2021 8:30AM
Duration 15 hours,
Ticket Number 2309210637RL479

Price R650
Incident date: 24 September 2021
This complaint has been considered as not resolved.
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