Brand's performance
11.6
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
9.1%
Average Response Time
1.8%
Solution Rate
9.1%
Average Ratings
16.7%
Customer Retention Rate
33.3%
Category ranking
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Intercape - Bad service

No resolution
Nompumelelo
Nompumelelo filed the complaint
22 September 2021
I'm on the bus that left Park Station to Mount Frere at 18h45 on the 21st, the toilet it's stinking I'm sitting next to the toilets door, I'm having a severe headache ???the bus only stopped once after 4hrs of driving, I needed water, then it's stop again after 3hrs when I climbed off to buy water to take pills, the driver was so rude and told me to go back on the bus as he will leave me, he's so rude don't even care.. I'm so disappointed in intercape since it's my first time on the bus
Incident date: 21 September 2021
This complaint has been considered as not resolved.
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